Job Opening: Support Technician

Why Work at STORIS?

STORIS is proud to be recognized among the 2024 Top Workplaces in New Jersey by NJ.com and Jersey’s Best!

Are you looking to build a dynamic career at a company that values growth opportunities and is committed to individual development? STORIS is an award-winning technology company focused on in-store, mobile, and eCommerce solutions for home furnishings retailers. We are a thriving technology brand dedicated to career development in a fun, family-oriented environment with an outstanding company culture.

Currently STORIS has an opening for a Support Technician in our corporate office located in Mount Arlington, New Jersey. The Support Technician will provide effective customer service by resolving basic support issues.

Responsibilities:

• Answer incoming helpline calls, obtain specific details about the reported issues, and log helpline cases. Assure accuracy and obtain additional information as needed.
• Communicate with the client to cover all details/aspects of the issue logged in the case queue. Provide assistance and resolutions to clients by researching and analyzing functional and/or technical issues reported to the help line.
• Recreate client issues in learn or in-house accounts to analyze and determine the correct resolution or facilitate escalation of issues.
• Function as a liaison between clients and 3^rd party vendors to communicate technical and/or functional information.

Requirements:

• Good communication skills
• Good research and analytical skills
• Team-orientated, as well as an ability to work independently.
• Basic knowledge of working within a database
• Good problem-solving skills
• Good organizational skills
• Ability to understand procedural concepts.
• Less than 18 months of customer service

STORIS offers a competitive compensation package and excellent benefits, including medical, dental, vision, 401(k), and annual profit sharing. STORIS focuses on creating a positive and friendly work environment. Additionally, employees enjoy a hybrid work from home and in-office schedule, fun team-building events, a wellness program, modern, renovated office space featuring a spacious kitchen with complimentary snacks, beverages, hot & cold brewed coffee, and much more!

STORIS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.