Frequently Asked Questions

STORIS was founded by our CEO, Don Surdoval, and his late business partner, Ira Bakst, in 1989. Don and Ira met working in a different technology sector. They saw a need in the rapidly growing software industry to service home furnishings retailers with dedicated solutions.

STORIS is headquartered in Mt. Arlington, New Jersey, just 42 miles outside of New York City. This office hosts our Executive, Client Services, Engineering, Technical Support, Quality Assurance, Sales, Marketing, and Admin teams. We also have a Research & Development office located in Deerfield Beach, Florida.

Our technologies are proudly developed in the United States. Engineering and programming occur right in our New Jersey headquarters. Our Florida R&D facility focuses on the development of our eCommerce solutions.

STORIS is unique in our single-industry focus. We service home furnishings retail exclusively which enables us to have 100% attention on the needs of the home goods market. Any retailer that sells products for the home is a fit for STORIS. Product categories we most often serve are furniture, bedding and mattresses, appliances, electronics, outdoor furnishings, spas, and home fitness equipment.

We are so glad you asked! STORIS typically attends over 20 industry events per year. We have permanent spaces in the Home Furnishings Associations Resource Center at both Las Vegas Market and High Point Market. We also routinely attend events hosted by our industry partners, including Nationwide PrimeTime, BrandSource Summit and Convention, FMG Symposium, and the Furniture 1^st.

Our Point of Sale and Inventory Management Solutions are fundamental to the STORIS solution and are great places to start learning about all STORIS can do. Our solution offerings are wide-ranging and scalable. The best place to begin a technology evaluation is to speak with an Account Executive. They will work with you to determine your primary business needs driving a technology evaluation and discover the STORIS solutions to deliver the strongest ROI. You can call our team directly at (888) 478-6747, email us at [email protected], or fill out this form to request a STORIS demo.

STORIS offers a variety of different technologies. Our goal is to support the complete operations of home furnishings retailers via our software solutions and by offering certified integrations to other leading technology partners serving the industry. At a high level, STORIS offers in-store and mobile Point of Sale, eCommerce solutions, inventory control, barcoding, buying tools, delivery and logistics, warehouse management, accounting, financing, business intelligence, customer management, service and repairs, and in-store kiosks.

Awesome! Did you know STORIS is routinely named a Best Place to Work in New Jersey? We encourage you to visit our Career Page for a complete list of all open positions, details on the role, and next steps on how to apply. We can’t wait to speak with you.

The majority of STORIS’ retail partners operate in North America - the United States, Canada, Mexico, and Puerto Rico. We serve international clients as well. If you operate outside of these countries, we would appreciate the opportunity to learn more about your business’ needs to determine if our technologies can meet your unique requirements. Request a demo here.

Our Account Executives will help you to determine if STORIS is the right fit for your business’ technology goals and strategic plans outside of just your business’ size. Rest assured, you will be in good company no matter what size home furnishings retailer you are, as we serve retailers from $1M to $1B in revenue. Our solution is scalable, allowing the system to grow with you. The best part is that your business will utilize the same foundational Point of Sale and inventory management trusted by industry leaders. Further, we have introductory Cloud Package Offerings to make the software accessible to retailers of all sizes.

Yes! STORIS offers a variety of website solutions to meet your multi-channel retailing strategy. If you have an existing website you’d like to keep, you can build a third-party website integration via STORIS APIs to connect data such as your inventory, pricing, customers, and orders. If you are a member of Nationwide or BrandSource, we offer integration options for Retailer Web Services, Site on Time, and the AVB website platform. Looking for a new website? Check out the eSTORIS eCommerce Platform as an alternative.

Great question! You can review our system requirements here.

The simple rule is that if you can get the data out of your current system into an excel file, it can be converted into STORIS. Our STORIS team has experience converting hundreds of retailers to STORIS from a variety of retail systems. Most data conversions are standard. However, we occasionally run into more complex data extraction. In those cases, we provide data consultations and advanced conversion services to determine the best path forward.

All STORIS systems include our core software offering of Point of Sale, Inventory Management, Delivery Management, Buying Tools, Accounting, and Reporting. We offer a variety of advanced solutions tailored to your unique needs across areas including eCommerce, mobile POS, customer experience management, warehouse management, and business intelligence. We offer Cloud Packaging options that bundle key technologies and allow you to choose advanced modules. To learn more, please Request a Demo to discuss your business requirements and we will recommend the best offering for your business.

STORIS offers a Standard Cloud Package as our introductory offering for small businesses. This starting package provides your business with STORIS user licensees, all of our core technology, and the ability to choose advanced modules, all at a low annual subscription and one-time setup cost. Request a Demo for a complete pricing consultation.

Our Technical Support hours are Monday through Friday from 8 am to 11 pm. Emergency support is available from 10 am to 7 pm Saturday, Sunday, and most major holidays. Our Support Team is based in our corporate headquarters in Mt. Arlington, NJ.

STORIS offers our clients an online Learning Management System for all of your training needs. It's called STORIS Academy! Here you will find interactive courses and on-demand webinars across all areas of STORIS' solutions and catering to a variety of operational roles. If you are a system adminstrator or corporate trainer and need to register your team for STORIS Academy for the first time, please complete the "Register for STORIS Academy" section on the training page of the Client Portal. You can request on-demand training for a specific need on the Client Portal as well.

STORIS hosts our Help Documentation for STORIS ERP, STORIS NextGen, eSTORIS, and STORIS APIs on Zendesk. In Zendesk, you will find a detailed knowledge base that is fully indexed and searchable so you can quickly access the information you need. Didn't find what you are looking for? Submit a Support Case here.    

Great question! Your dedicated Client Relations Advocate is your best resource to start this process. Email the Client Relations team here. They can help understand your needs and point you in the right direction for a technology solution or other feature that may be able to meet your needs.