Remote Overrides – Managers can now make decisions remotely.

How can you manage the constant influx of price changes and discount requests from your sales floor, from different departments, all at the same time? One way to do it is to have a sales associate step away from the customer each time to find their manager, causing delays on the showroom floor. The more efficient way to do it is with a remote overrides feature.  

STORIS NextGen introduced an updated Remote Manager Overrides feature that allows managers to approve or deny override requests digitally. By using mobile technology instead of in-person approval, this feature keeps associates with their customers and speeds up the checkout process. The result is a more digitally efficient in-store operation that improves both staff productivity and the customer experience. 

Digital Efficiency on the Sales Floor

Remote Manager Overrides is designed to bring digital efficiency to in-store sales by eliminating unnecessary physical steps. Instead of chasing down managers, sales associates can request approvals right from their devices, and managers can respond instantly from wherever they are. This modern approach to overrides provides several key benefits for store operations:   

• Salespeople Stay with Customers: Associates can remain at the customer’s side throughout the shopping experience, without leaving to locate a manager for an approval. This continuous engagement improves customer satisfaction and trust. 
• Managers Respond from Anywhere: Store managers do not need to be at a checkout station to approve a price change. They receive a notification and can handle the override from anywhere (even if they’re away from the sales floor), minimizing disruption to their other tasks. 
• Faster Approvals and Checkouts: Approval requests are sent via the STORIS NextGen mobile POS interface and alert the manager through a SMS message link. This immediate digital communication speeds up the process and reduces wait times at checkout. 
• Fewer Approval Steps: Managers have the option to approve the entire order in one action, rather than reviewing and approving each line item separately. This consolidation of overrides can reduce the number of individual approval actions by up to two-thirds, greatly streamlining the workflow. 
• More Time for Building Relationships: Remote Overrides mean a sales associate can stay customer-facing. This creates a better customer experience – with an attentive associate, quicker approvals, and faster check-out. A customer that’s more at ease throughout their buying journey is a customer more likely to return to your store.  

Together, these advantages illustrate digital efficiency: routine approval tasks are handled through connected devices and integrated software, saving time and keeping the sales process flowing. The Remote Manager Overrides feature exemplifies how digitizing an in-store process can make operations more agile and customer-focused. 

 Sales associates equipped with mobile POS devices can request manager approvals on the spot. The Remote Manager Overrides feature keeps the approval workflow digital, so associates never have to leave the customer’s side. 

How Remote Manager Overrides Work 

Remote Manager Overrides is built into the STORIS NextGen Mobile POS platform, meaning associates and managers can use it seamlessly as part of the normal sales transaction. Here’s how a typical override request and approval unfolds: 

• Associate Triggers a Request: When a pricing exception is needed, the sales associate initiates a manager override request directly from their tablet or mobile POS device. Common scenarios include applying a manager-only discount code or manually adjusting a price beyond permitted margin thresholds. The system will prompt the associate to request approval in these cases, clearly indicating which item or discount requires manager authorization. 
• Manager Receives an Alert: A designated manager (or supervisor) immediately receives an SMS text message alert on their smartphone. The text contains a secure link that opens the override request details in real time. The manager does not need to be logged into the POS system at a register – with the link, they can review the request on their phone from anywhere with an internet connection. 
• Review of Request Details: The manager views pertinent details of the sale and the override request, including the customer and transaction info, the item(s) in question, and how far the requested price is from the allowed threshold. This context lets the manager quickly understand why the override is needed and whether it falls within acceptable limits. 
• Approve or Deny with One Tap: After reviewing, the manager simply taps “Approve” or “Decline.” Thanks to the integrated mobile interface, an approval can cover the entire order in one step if multiple items require overrides. The manager’s decision is securely transmitted back to the system with a single tap. 
• Immediate Update and Feedback: If approved, the override is applied instantly to the order in the POS system, and the sale can proceed to checkout without further delay. (Because this feature is part of STORIS NextGen’s platform, the sales order record is automatically updated to reflect the approved pricing, eliminating any need for separate manual adjustment in the order management system.) If the manager denies the request, they have the option to include a note or recommended solution in their response. For example, a manager might decline a 15% discount request but suggest that a 10% discount is acceptable. The associate sees this feedback right away on their device and can discuss the alternative with the customer or adjust the order accordingly. 

A manager’s smartphone view of a Remote Override request. The interface shows the customer, items, and the reason for the price exception. With a single tap on Approve or Decline, the manager can authorize the price change or send back a response, all in real time. 

This entire process happens in moments. The communication between the sales associate’s device and the manager’s phone is instantaneous and encrypted, ensuring a secure and swift approval workflow. Importantly, everything stays digital — there are no physical authorization codes to enter or managers logging into a station. The override decision and any notes are logged in the system for accountability, and the sale can continue without the customer ever feeling a disruption. By integrating manager overrides into the mobile sales workflow, STORIS NextGen removes friction from the transaction and keeps the focus on customer service. 

Practical, Results-Driven Improvement 

The updated Remote Manager Overrides feature in STORIS NextGen is a practical, results-driven improvement to in-store retail operations. By handling price override approvals through mobile devices, it eliminates the classic bottleneck of tracking down managers on the floor. Sales associates can stay engaged with customers, managers can respond quickly without dropping their other responsibilities, and checkout delays are minimized. In short, the process of “request, text, and approve” transforms a once tedious task into a smooth digital workflow. This enhancement to the NextGen platform demonstrates how adopting mobile, connected solutions can increase efficiency, preserve valuable manager time, and create a better customer experience in retail environments.  

Frequently Asked Questions